Bsnl - Prepaid mobile connection to a Postpaid one

February 21, 2007

I hope this comes in handy to someone. I searched the net in vain to find out if it was possible to change from a bsnl prepaid mobile connection to a postpaid one. I now know it is. Hence this post.

I initially had a hutch prepaid connection 3 years back which i converted into a postpaid one coz they kept on changing their prepaid tariff as and when their pug’s tail wagged. I was also sick of their connection as I had frequent call drops. The good thing about hutch was their customer service and I didn’t have any sort of problems changing mine to a postpaid plan. Though their network never seemed to follow me, their customer support executives did and made the whole task damn easy.

I later changed my number to a bsnl prepaid one and had it for 2 years. About 2 months back, I realized a postpaid connection would suit my needs best. Logged on to the bsnl site only to find that a conversion was not possible as both the SIM’s are not interchangeable. I then approached the nearest customer service centre only to be told that I had to apply for a connection afresh. However, if I was able to prove to them that I was indeed the genuine owner of the prepaid connection, I would get the same mobile number.

To do this, I had to either give a residence proof of the same address from where I had taken my prepaid connection or give letter in writing stating I was staying in that address when I took my prepaid connection. I chose the latter as I had moved out of my earlier address. They check this with their records and if they match, they come to know you own the connection. Must be rocket science.

Anyway, I paid the necessary deposit along with the other documents and got a postpaid SIM. Then I had to keep waiting for a week/10 days for them to de-activate my prepaid connection. The best part of this was that they realized they weren’t able to do it as I was using the prepaid SIM (remember the previous para about rocket science?). I had to surrender my prepaid SIM and voila, they were able to de-activate it.

In short, the good news is that you’d be able to convert a prepaid to a postpaid connection though it is a bit complex, tiring and tests your patience.

Things to note:

Hope this helps. Do add a comment if you have any further queries about the process and I shall try to help you out.

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